Questions,
in order.
Practical answers about the fifteen-piece range and the path from shelf selection to delivery.
01Do you sell live plants?
No. We sell non-living propagation vessels, display pieces and organisation accessories only.
02What currency do you charge?
All prices, shipping charges and payments are in USD.
03When is shipping free?
Standard shipping is free when the product subtotal is $55 or more. Below that threshold, standard shipping is $8.
04Where do you deliver?
Checkout accepts the United Kingdom, United States, Canada, Ireland and Australia.
05How quickly do orders leave?
Orders usually require 2–3 business days for processing before dispatch.
06Can I return a product?
Yes. Notify us within 14 days after delivery and follow the condition and packing requirements in the Refund & Return Policy.
07What if glass or ceramic arrives damaged?
Do not use it. Keep the parcel and contact support with photographs of the item, internal packing, outer parcel and label.
08Do you store card numbers?
No. Card credentials are entered on the payment provider’s secure checkout page. We receive payment status and a transaction reference.
09Can I place a larger commercial order?
Yes. Use the Bulk Orders form with quantity, USD budget, setting, timeline and delivery region.
10How do I reach support?
Email support@stcreactive.shop or call +44 7188306169 during Monday–Friday, 09:00–17:00 Europe/London.