Shipping & Delivery

Where we deliver

Checkout currently accepts delivery addresses in the United Kingdom, United States, Canada, Ireland and Australia. We do not deliver to forwarding addresses, PO boxes or destinations not listed at checkout where a carrier cannot provide suitable service.

Processing and transit estimates

Business days exclude weekends and public holidays in the dispatch location. Estimates are not guaranteed and may be affected by carrier networks, customs, weather or address queries.

• Order processing before dispatch: usually 2–3 business days.
• United Kingdom standard transit after dispatch: usually 2–5 business days.
• Ireland standard transit after dispatch: usually 4–8 business days.
• United States and Canada standard transit after dispatch: usually 6–12 business days.
• Australia standard transit after dispatch: usually 8–15 business days.

Shipping charge

Standard shipping is $8 for orders below $55 and free for orders of $55 or more. The final charge appears in the cart and checkout before payment. A single order may arrive in more than one parcel without an additional charge.

Tracking

When tracking is available, the carrier reference and link are emailed after dispatch. Tracking can take up to one business day to show its first scan. Contact support if the estimate has passed and tracking has not updated for several business days.

Packing by product type

• Glass vases and tubes are separated and cushioned to reduce contact in transit.
• Ceramic vases, saucers and terracotta markers are individually protected.
• Steel trays, risers and racks are secured to limit movement.
• Small labels, clips, cards, notebooks, brushes and pebble bags are contained so components remain together.
• The Propagation Display Bundle is checked against its four included product groups before dispatch.

Customs and import charges

Orders delivered outside the dispatch customs territory may be assessed import VAT, duty, brokerage or handling charges by local authorities or carriers. Unless checkout expressly states otherwise, the recipient is responsible for these charges and for providing information requested by customs.

Address changes and failed delivery

Check the address before payment and contact support@stcreactive.shop immediately if it is wrong. We cannot guarantee a change after fulfilment begins. If a parcel is returned because the address was incorrect, incomplete, refused or repeatedly unavailable, we may deduct unrecoverable carrier charges from the refund where legally permitted.

Loss or damage

Inspect the parcel promptly. For breakage, damage, missing components or an incorrect item, contact us with the order reference and photographs of the product, internal protection, outer parcel and shipping label. Keep all packaging while we investigate with the carrier.