Glass and ceramic
Vases, tubes, bud vase trio and saucersKeep separators and cushioning; do not return chipped items without first contacting support.
Return
notes.
Start within 14 days after delivery. This guide helps you identify what to include; the Refund & Return Policy contains the full terms.
Metal and timber
Window tray, shelf riser and propagation rackReturn dry, unassembled where applicable, with feet, tubes and all components.
Small accessories
Labels, cards, clips, markers, brush and pebblesReturn the full stated quantity, unused and contained in the original packaging.
Paper goods
Plant care notebook and reminder cardsPages and cards must be unused, unmarked and undamaged.
Bundle
Propagation Display BundleIdentify whether the complete bundle or specific components are being returned.