Refund & Return Policy
A single return standard covers all fifteen products, from label stakes and notebooks to glass vessels, ceramic sets, racks and bundles.
Inspect the parcel on arrival, keep the packaging until you are satisfied and never use chipped or cracked glass or ceramic.
14-day change-of-mind return window
Tell us within 14 days after delivery that you wish to return an item. After we provide return instructions, send it back promptly and no later than 14 days after notifying us. This policy applies to every SKU in the shop, including bundles, subject to the condition rules below.
Return condition
- The item must be unused, uninstalled, clean and in resalable condition.
- Original packaging, inserts, components and accessories must be included.
- Bundle returns must identify each component being returned; missing or used components may reduce the refund where permitted by law.
- Glass and ceramic items must be repacked carefully to prevent return-transit damage.
- Handling beyond what is reasonably needed to inspect the goods may result in a lawful deduction for reduced value.
How to start a return
Email support@stcreactive.shop with your name, order reference, item name, quantity and reason. For damage, defects or an incorrect item, include clear photographs of the product, outer parcel and shipping label where possible. We will provide the return address and instructions.
Return postage
For a change-of-mind return, you are responsible for return postage and an appropriate tracked service. If the product is faulty, damaged on arrival, misdescribed or incorrect, we will provide or reimburse reasonable return postage as required by law. Do not send goods to our registered address without return instructions.
Damaged, faulty or incorrect goods
Contact us as soon as reasonably possible. Keep the parcel and packaging while we review the issue. Depending on the circumstances and your legal rights, we may offer replacement, repair where appropriate, price reduction or refund. Do not use cracked glass or ceramic.
Refund timing and method
After we receive and inspect an eligible return, we issue the refund to the original payment method. We aim to authorise it within 5 business days; the payment provider or bank may take additional time to display it. Original standard outbound delivery is refunded where required by applicable consumer law. Extra cost for an upgraded delivery method is not refundable unless the service failed.
Cancellations before dispatch
Contact us immediately if you need to cancel. If the parcel has not entered fulfilment, we will cancel and refund it. If it has already been processed or dispatched, follow the return procedure after delivery.
Statutory rights
This policy does not replace or reduce mandatory consumer rights for faulty, damaged, misdescribed or late goods under the laws that apply to your purchase.